1. The Customer Information Usage
KobeNetwork can gather both the detailed data, which a customer provides and the information, which we have found out about the user from various services he or she applies and from the visits to KobeNetwork site (including the other resources accessible from it).
KobeNetwork can also gather some additional aspects about customers, including their participation in competitions/promotions, which KobeNetwork provides, and the data we get from the feedbacks on KobeNetwork site.
How can we apply the users' data?
The key aim of such gathering is providing you with the appropriate services and making them personalized. KobeNetwork can use your contact information for the correspondence (news and offers concerning KobeNetwork services, products or selected companies, which might be of your interest) and communication with the user. For those purposes, we can contact you via email, phone (calls/SMS), post or fax. The confirmation emails might contain particular marketing issues from other parties, which KobeNetwork considers to interest you.
Consider the reasons for the data application: - billing - surveys - auditing - payment verification and screening (cards, credits, etc.) - customs control (including immigration issues) - safety - accounting - statistics and marketing analysis - health - administrative/legal aims - testing of our system - development of KobeNetwork resource and its maintenance - more effective cooperation with the customers (for instance, finding out your preferences or needs).
KobeNetwork is glad getting feedbacks from their users, as it helps to improve the services. To ask for your opinions post, email, fax or phone might be applied.
Remember that there are situations when we might require to contact you to discuss some operational or administrative issues. To effectively support, administer and improve the resource, KobeNetwork has a right to analyze the gathered data about a customer.
The data, which we've got from our clients, are located in KobeNetwork system. The latest is situated in our premises or the one of the 3rd parties, which has a right to operate for us (according to the terms stated in our policy and for the aims approved by the customers). There are situations when the users' data might be processed outside Europe.
2. The Tracking of the Website
KobeNetwork applies special tracking software, which allows monitoring the traffic patterns of the visitors and the website usage. All of these give an opportunity to develop the interface and the site layouts to meet the requirements of the KobeNetwork users. Such software has nothing to do with capturing any personal identifying data.
3. Requesting personal data
Every customer has a right to demand the information, which KobeNetwork gathered. However, you should note that if you desire to get call recordings, KobeNetwork always deletes them after 90 days according to our policy. It's necessary to remember that KobeNetwork doesn't hold the CCTV footage, which might be captured as well.
KobeNetwork will do everything to begin processing a customer's request as soon as possible (the procedure is fulfilled within 10 working days). Some additional information might be necessary during the process. In this case, KobeNetwork will contract you directly. After this, you will have thirty (30) days to give KobeNetwork all the details required. In the case we do not get the information after 30 days, we will put your request into an archive automatically and you will have to make a new information request if necessary.
With any questions or concerns, which relate to the protection of the users' information, you may contact us via email: email@example.com or firstname.lastname@example.org.
4. Security matter and data retention. How we protect the customers' information
All the detailed information about KobeNetwork customers are accurately transmitted using the high-grade 128-bit encryption. According to the 1984 and 1998 UK Acts concerning Data Protection and the Swiss Law (where it is applied), KobeNetwork follows the strictest security processes with the provided data storage and disclosure. This allows preventing any illegal access to any personal information, which is able to uncover the user's identity.
Security processes include the requests to prove the user's identity before uncovering any sensitive data. If there're circumstances, when KobeNetwork has to give the customer's information to the 3rd party (according to KobeNetwork policy), we promise the security measures of the processing taken by those parties will be as strict as KobeNetwork has. It isn't applied to the cases when the data pass to the 3rd party is required by law. In such situation, the client's data should be retained for a reasonable period of time required by the law.
5. Cookies issues
Cookies are the smallest pieces of data, stored by the browsers on the customers' PCs' hard drive. If a user desires, this data might be easily deleted from the hard drive. The majority of browsers save cookies automatically, however, it's always possible to change the settings and avoid the storage of information. The most of KobeNetwork features are accessible even with no cookies. The cookies on our website don't contain any identifying or other sensitive data.
KobeNetwork also applies cookies in emails, which the user has agreed to receive. There are such cookies on our site as wee. They allow measuring the advertising efficiency and the peculiarities of the site usage. Clicking on a link, which any email message contains, the cookie might be set for a customers' browser by KobeNetwork.
When visiting KobeNetwork by means of clicking on a link, which one of your emails contains, we are able to understand, what you do with KobeNetwork site pages. It is possible by means of cookies/pixels combinations, set on KobeNetwork.com. Thus, we are able to find out, what your spheres of interest are, according to the data in the emails you obtain. We can also get to know, what you may find helpful on KobeNetwork site and what will be useless for a client. Such data will help us send you emails containing only interesting information in the future. You need to know, only KobeNetwork has a right to apply such information, we never uncover/share any part of it with the third parties. In order to stop us from getting such kind of data, you are free to change your browser cookie settings.
6. Pixels Usage
KobeNetwork uses pixels in the emails we send to the users in order to find out how they interact with our messages and their content and to understand, who has opened a certain message. Pixels can also be applied in order to find out which way of the information presentation in the emails is appropriate for you (HTML or texts). All of the above allow providing the most interesting content to KobeNetwork customers.
7. Customer's consent
When KobeNetwork wants to make any changes to the current Policy, the corresponding message will be displayed on our web page to make all the users aware of the ways their information's collected & applied, and in what situation it might be disclosed.
KobeNetwork registered offices: Gran Via 19-21, 48001 Bilbao, Spain & Orion Business Park, North Shields, NE29 7SN, the UK.
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